Luckygreen Casino VIP Program: Tiers and Member Benefits

How the Luckygreen Casino VIP Program works for Australian players

Luckygreen Casino in Australia automatically enrols every registered player in its VIP structure. There is no separate sign-up form for the programme, and you receive 85 CP when you join. Your progress is based on CP, with five levels: Bronze, Silver, Gold, Platinum and Diamond.

CP comes from playing slots. You earn 5 CP for every $1 wagered with real money and 2.5 CP for every $1 wagered with bonus funds. That means a $100 real-money slot wagering total earns 500 CP, while the same amount wagered from bonus funds earns 250 CP.

Bronze and Silver: the first VIP steps

Bronze is the starting tier and requires 0 CP. It gives you access to welcome bonuses, while CP earned at this level does not expire. There is also no downgrade from Bronze, so it provides a steady starting point while you build your balance of points through eligible slot play.

Silver begins at 1,500 CP and adds several practical benefits. These include personal payout limits, cashback of up to 15% and 24/7 support. Silver CP expires in 30 days, so keeping an eye on your points matters once you reach this level.

• Bronze requires 0 CP.
• Bronze includes welcome bonuses.
• Bronze CP never expires.
• Silver requires 1,500 CP.
• Silver includes cashback of up to 15%, personal payout limits and 24/7 support.
• Silver CP expires in 30 days.

Gold, Platinum and Diamond: higher-tier rewards

Gold requires 7,000 CP. It keeps the Silver benefits, including up to 15% cashback, personal payout limits and 24/7 support, then adds exclusive offers. Gold CP expires after 30 days, and inactive players may be downgraded to Silver.

Platinum starts at 50,000 CP. This tier adds personal offers and makes CP earning 30% faster. It also includes personal payout limits, cashback of up to 15% and 24/7 support. Platinum CP expires in 30 days, and inactivity can lead to a downgrade to Gold.

Diamond is the top tier at 150,000 CP. Its benefits include personal offers, cashback of up to 15%, personal payout limits, VIP support and priority payouts. CP earning is 50% faster at this level. Diamond CP expires in 30 days, and inactive players may be downgraded to Platinum.

How to earn CP and move up the VIP tiers

The route to a higher VIP tier is based on slot wagering. Real-money play earns CP at twice the rate of bonus-fund play: 5 CP per $1 compared with 2.5 CP per $1. The points are tied to the amount wagered, not the amount deposited.

1. Register an account

   Create your player account and receive 85 CP on sign-up. Registration requires a mobile number, email address, username, password, legal name and other mandatory form fields.

2. Play eligible slots

   Wager with real money or bonus funds on slots. Real-money wagers earn 5 CP per $1, while bonus-fund wagers earn 2.5 CP per $1.

3. Watch your CP balance

   Use your account information to keep track of progress towards 1,500 CP for Silver, 7,000 CP for Gold, 50,000 CP for Platinum or 150,000 CP for Diamond.

4. Keep the expiry rules in mind

   Bronze CP never expires. From Silver upwards, CP expires in 30 days, and inactivity may result in a downgrade at Gold, Platinum or Diamond.

For a simple example, $300 wagered with real money on slots produces 1,500 CP, enough to reach the Silver threshold. The same $300 wagered with bonus funds produces 750 CP. These are examples of the earning rates, not a promise of a particular outcome or tier timing.

Cashback, offers and support at VIP levels

Cashback of up to 15% is included from Silver through Diamond. The casino describes cashback as a percentage of net losses returned to your account. Specific personal payout limits and personal offer details depend on the VIP level and player account.

Gold adds exclusive offers, while Platinum and Diamond provide personal offers. Diamond also includes priority payouts, which sits alongside VIP support. Silver, Gold and Platinum include 24/7 support, while Diamond has VIP support.

The casino also runs regular slot races and leaderboard events. Rewards can include bonus credits, free spins and physical prizes. These promotions sit alongside the tier benefits, so the available reward depends on the event and your account.

VIP points, responsible play and account rules

The VIP structure is designed around continued slot play, but it is still worth keeping your play within a comfortable budget. Luckygreen Casino provides deposit limits, loss limits and session timers as responsible gambling tools. Self-exclusion is also available for periods from one month to five years through the support team.

You must be at least 18 to register, and only one account is allowed per person, household, IP address and device. Creating a new account during self-exclusion is prohibited. These rules matter for your account and for any VIP benefits connected with it.

• Use deposit, loss and session limits to keep play within your budget.
• Remember that Silver and higher CP expires after 30 days.
• Keep one account only for each person, household, IP address and device.
• Contact the support team to request self-exclusion from one month to five years.
• Treat cashback, offers and VIP rewards as extras rather than a reason to wager more.

The website provides English-language live chat and email support, and support requests are processed within three hours. Responsible gambling support is available by email at all times.

VIP Program: your questions