Luckygreen Casino Terms & Conditions

1. General terms

These Terms & Conditions apply to the Luckygreen Casino website, its related services and any account you create or use through the website. They should be read together with the Privacy Policy, Responsible Gambling information, promotional terms and any game-specific rules published on the website. If there is a difference between these terms and terms that apply specifically to a promotion or game, the specific terms will generally apply to that promotion or game.

Luckygreen Casino may update these Terms & Conditions when necessary, including to reflect changes to the website, services, technology, legal requirements or operational procedures. The current version will be made available on the website. You should review the terms regularly. Continued use of the website after an updated version is published may be treated as acceptance of the revised terms.

Access to the website is intended only for people who are legally permitted to use online gambling services in their location. You are responsible for checking the laws that apply to you before using Luckygreen Casino. If online gambling is not permitted where you are located, you must not access or use the services.

Eligibility and personal responsibility

• You must meet the minimum legal age and any other eligibility requirements that apply in your jurisdiction.
• You must provide accurate, current and complete information when registering and whenever information is requested.
• You must use the website only for your own personal and lawful purposes.
• You must not open or control an account for another person, or allow another person to use your account.
• You must not use the website if you are self-excluded, restricted or otherwise prohibited from gambling.
• You are responsible for keeping your account details, passwords and access devices secure.

Luckygreen Casino may refuse registration, restrict access or close an account where it reasonably considers that eligibility requirements have not been met, information is inaccurate, the account is being misused or legal and compliance obligations require action.

2. Account use and verification

You may generally hold only one account unless Luckygreen Casino has expressly approved otherwise. Duplicate, linked or incorrectly created accounts may be reviewed and may be suspended or closed. Any decision concerning duplicate accounts, balances, transactions or related activity will be made in accordance with applicable requirements and the information available at the time.

You may be asked to verify your identity, age, address, payment method, source of funds or other information. Verification checks may be completed during registration, before a deposit or withdrawal, or at any other stage of the account relationship. You agree to provide documents and information that are genuine, readable, current and relevant to the request.

An account may be temporarily restricted while checks are completed. You must not attempt to avoid or interfere with verification procedures, including by creating another account or providing information that is false, misleading or incomplete. Where required, information may be checked against appropriate databases or shared with authorised service providers, subject to applicable privacy requirements.

Prohibited conduct

• Using another person’s identity, payment method or account without permission.
• Attempting to manipulate games, results, offers, account systems or payment processes.
• Using software, devices, scripts, bots or other tools intended to gain an unfair advantage.
• Exploiting an error, technical fault, pricing mistake or other system issue.
• Using funds obtained through unlawful activity or making payments that you are not authorised to make.
• Interfering with the website, its security, networks, content or other users.
• Engaging in fraud, money laundering, collusion or any other unlawful or dishonest activity.

If Luckygreen Casino suspects prohibited conduct or a breach of these terms, it may investigate, suspend access, cancel affected activity, withhold relevant transactions where permitted, or take other appropriate action. Any action will be subject to applicable law and relevant compliance obligations.

3. Deposits, withdrawals and games

You may use only the payment methods made available through your account or the website. Payments must be made in your own name and from a source that you are authorised to use. Luckygreen Casino may decline, reverse or delay a transaction where it cannot be processed, where verification is incomplete, or where additional checks are required.

You should check all transaction details before confirming a deposit or withdrawal. You are responsible for ensuring that your payment provider permits the transaction and for any fees or restrictions imposed by that provider. Funds must not be deposited for the purpose of transferring money to another person or account.

Withdrawal requests may be subject to account verification, transaction reviews, applicable wagering conditions and other lawful checks. The available withdrawal options, processing steps and any applicable limits or charges will be shown through the relevant account or payment interface. Luckygreen Casino does not guarantee that every payment method will be available to every player at all times.

Games are played at the player’s own risk. You should check the rules, stakes, features and conditions of a game before participating. If a game is interrupted by a technical issue, Luckygreen Casino may review the affected activity and take a reasonable corrective action. Where a result cannot be completed or confirmed correctly, the activity may be voided or otherwise handled in accordance with the applicable game rules and legal requirements.

Promotions and bonuses

Promotions, bonuses, rewards and other offers are subject to their own terms. These may include eligibility conditions, expiry dates, qualifying deposits, wagering requirements, game restrictions, maximum values or withdrawal conditions. The applicable promotional terms will be provided with the offer and should be read before acceptance.

A promotion may be changed, withdrawn or refused where permitted, including where an offer has been obtained in error, used contrary to its terms or accessed through abuse of an account or system. Unless expressly stated otherwise, promotional benefits are personal to the eligible account holder and cannot be transferred, sold or exchanged.

4. Responsible gambling, privacy and legal information

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before playing and never gamble with money needed for everyday expenses. Do not play when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

• Only gamble with money you can afford to lose.
• Set personal time and spending limits and take regular breaks.
• Do not chase losses or increase stakes to try to recover money.
• Keep gambling separate from household spending and financial commitments.
• Use available account controls, limits, cooling-off options or self-exclusion tools where appropriate.
• Seek independent support if gambling is becoming difficult to control.

You can request assistance with responsible gambling options through the available account or support channels. Restrictions and self-exclusion measures may affect access to the account and may not be reversible immediately. You should not attempt to bypass a restriction by opening another account or using another person’s details.

Privacy and communications

Personal information is handled in accordance with the Luckygreen Casino Privacy Policy and applicable privacy law. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you about your account or services.

You are responsible for maintaining access to the email address, device or other communication method linked to your account. Account and security messages may be sent through the communication channels you have provided. You should promptly update information that is no longer accurate and report suspected unauthorised access.

Website availability and liability

Luckygreen Casino aims to keep the website and services available, secure and accurate, but uninterrupted or error-free access cannot be guaranteed. Maintenance, outages, telecommunications issues, third-party services, cyber incidents and other events may affect availability. You should not rely on the website as a replacement for your own records of transactions or account activity.

To the extent permitted by law, Luckygreen Casino is not responsible for loss caused by your failure to follow these terms, misuse of the website, unauthorised access resulting from your actions, payment-provider issues or events outside reasonable control. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Suspension, closure and complaints

You may stop using the website at any time and may request account closure through the available account or support process. Luckygreen Casino may suspend or close an account where required by law, where these terms are breached, where security or compliance concerns arise, or where continued access is otherwise inappropriate.

If you have a question or complaint, please use the available support or contact process displayed on the website and provide enough information for the matter to be reviewed. Complaints will be considered using the relevant account records, transaction information, game data and applicable terms. These Terms & Conditions are governed by the laws that apply to the relevant services and player relationship, subject to any mandatory rights and protections available to Australian consumers.