Privacy Policy

Information we may collect

Luckygreen Casino may collect information that you provide directly, information created when you use the website, and information received from service providers or other lawful sources. The information collected depends on how you interact with the website and which services you use. We try to collect information that is reasonably needed for account administration, player safety, legal compliance and the operation of the website.

Account and contact details

This may include your name, date of birth, residential or correspondence details, telephone details, email address, username, account credentials, preferences and communications with customer support. We may also record information about your account status, responsible gambling settings, requests and choices. If you provide information about another person, you should ensure that you are permitted to do so.

Identity and verification information

To help confirm identity, age, location or eligibility, we may request verification information and documents. Depending on the circumstances, this can include identity documents, proof of address, images, information from electronic verification checks and information concerning the source or ownership of funds. Verification information may be reviewed by authorised staff and specialist service providers.

Payment and transaction records

We may collect records relating to deposits, withdrawals, payments, account balances, gaming activity, refunds, chargebacks and related financial checks. Payment details may be processed by payment providers. We may receive transaction results and limited payment information needed to confirm a transaction, but we do not necessarily receive or store complete payment credentials handled by a payment provider.

Technical, device and usage information

When you visit or use the website, we may record information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, links used, access times, referring websites and general interaction data. We may also record security events, login attempts and information about how the website performs.

Cookies and similar technologies

The website may use cookies and similar technologies to keep services working, remember settings, support security, understand website usage and improve the player experience. Some cookies may be provided by service providers that help operate analytics, security or other website functions. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or functionality of parts of the website.

How we use information

We use personal information for purposes connected with providing and managing the website and related services. These purposes may include the following:

• Creating, maintaining and administering your player account, including managing account settings and preferences.
• Processing deposits, withdrawals, payments, refunds and other account transactions.
• Confirming identity, age, location and eligibility where required.
• Carrying out anti-fraud, anti-money laundering, security, responsible gambling and risk checks.
• Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
• Providing customer support and responding to questions, complaints, requests and account communications.
• Maintaining, testing, securing and improving the website, its features and the player experience.
• Understanding website use, performance, technical problems and general service trends.
• Sending service messages, account notices and other essential communications.
• Sending promotional communications where permitted and where you have made the relevant choice or given consent.
• Meeting legal, regulatory, tax, accounting, security and dispute-handling obligations.
• Establishing, exercising or defending legal rights and responding to lawful requests.

Where appropriate, we may use information in an aggregated or de-identified form for reporting, analysis, security and service improvement. Information in this form is designed not to identify an individual player directly. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have otherwise agreed.

Marketing communications

If you receive promotional emails, messages or other marketing communications, you can withdraw your consent or change your marketing preferences at any time. You may use an unsubscribe or preference-management link included in a marketing message, where available, or contact us using the details in the data rights section below. You may still receive essential service or security messages after opting out of marketing.

Sharing, security and retention

We may share personal information where reasonably necessary to operate the website, provide services, protect players and meet legal obligations. Recipients may include payment providers, identity and verification providers, fraud and security specialists, technology and hosting providers, customer support providers, professional advisers, auditors and other service providers acting on our behalf. These parties should only receive information relevant to their role and may be required to protect it.

Information may also be disclosed to courts, law enforcement bodies, government agencies, regulators or other authorised parties where disclosure is required, permitted or reasonably necessary. We may disclose information to protect the rights, safety, property or security of Luckygreen Casino, players or other people, or in connection with suspected fraud, unlawful activity, disputes or enforcement of website terms.

Overseas handling

Some service providers may store, access or process information outside Australia. Where this occurs, reasonable steps should be taken to use suitable providers and protect information in accordance with applicable requirements. The privacy protections that apply in another location may not be identical to those in Australia.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, authentication procedures and staff or provider controls. No website, system or transmission method can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

Retention of information

We keep information only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable requirements, you may have rights relating to your personal information. These may include asking for access to the information we hold about you, requesting correction of information that is inaccurate or incomplete, requesting deletion of your data, and withdrawing consent to marketing. You may also ask questions about how information is handled or raise a privacy concern.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@luckygreen-casino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before completing a request, particularly where the request involves sensitive information or account security.

We will consider and respond to privacy requests within a reasonable timeframe, subject to identity checks, technical limits, legal requirements and any applicable exceptions. In some situations, we may need to retain information, refuse or limit a request, or keep certain records for security, dispute resolution or legal compliance. If a request cannot be completed in full, we will aim to explain the relevant reason.

Keeping information accurate

You should keep your account information accurate and tell us if your details change. You can contact support@luckygreen-casino.best to request a correction or to ask what information may need updating. We may retain previous versions of information where necessary for audit, security, transaction or legal purposes.

Children and account use

The website is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect personal information from people who are not eligible to use the services. If you believe that an ineligible person has provided information, contact support@luckygreen-casino.best so the matter can be reviewed.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated or published date. We encourage players to review this page periodically. If a change is significant, we may provide an additional notice where appropriate.