Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk and outcomes are determined by chance. There is no guaranteed strategy, system or method that can predict the result of a game. A win does not mean that another win is due, and a loss does not make a win more likely. Every wager is an independent event. Keeping this in mind can help you make informed decisions and avoid unrealistic expectations.

Only gamble with money you can comfortably afford to lose after essential expenses have been paid. Your gambling budget should come from disposable income, not rent, mortgage payments, household bills, food costs, debt repayments or money set aside for important plans. Never borrow money, use someone else’s funds or sell possessions to continue gambling.

Decide how much time and money you are prepared to spend before you begin. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. When your planned time or budget has been reached, stop. Do not increase your budget simply because you are winning, losing or feeling frustrated.

• Set a gambling budget that is separate from your everyday spending.
• Set a time limit before starting a session.
• Take regular breaks and avoid gambling when tired, upset or under the influence of alcohol or other substances.
• Keep track of deposits, wagers and losses rather than relying on memory.
• Do not chase losses by increasing stakes or continuing for longer.
• Remember that gambling is not a reliable way to earn money.

Tools to help you stay in control

Planning your gambling in advance can make it easier to maintain control. Luckygreen Casino may provide account and safer-gambling features designed to help players manage their activity. Depending on what is available, these features may include deposit limits, wagering or spending limits, time reminders, activity statements, temporary breaks and account closure options. Availability and operation can vary, so review the information shown in your account and the applicable terms.

A deposit limit can restrict the amount added to an account during a selected period. Choose an amount that fits comfortably within your personal budget. A time reminder can help you notice how long a session has continued. Activity statements can provide a clearer view of deposits, withdrawals, wagers and results over a period of time.

A break can be useful when you want to step away from gambling for a set period. If you feel unable to stop, or if a short break is not enough, consider closing your account and seeking independent support. Account restrictions should not be treated as a challenge to work around. Do not open another account or use another person’s account to avoid a limit or exclusion.

A practical plan

1. Choose an affordable spending limit before you play.
2. Choose how long you will play and set a reminder if needed.
3. Avoid adding funds once your planned limit has been reached.
4. Review your activity regularly and consider whether gambling remains enjoyable.
5. Increase restrictions or take a break if you notice any change in your control.

If you would like to use an available limit, break or account closure feature, follow the instructions in your account or contact the available player support channel. Luckygreen Casino cannot guarantee that gambling will result in a profit, and safer-gambling tools cannot remove the underlying risks of gambling.

Recognising signs of gambling harm

Gambling can become harmful when it begins to affect your finances, relationships, work, studies, health or daily responsibilities. Concerns may develop gradually, and you do not need to wait for a crisis before asking for help. Speaking openly with someone you trust can be an important first step.

Possible warning signs include spending more time or money gambling than planned, feeling unable to stop, repeatedly trying to win back losses, hiding gambling activity, borrowing money, missing bills or responsibilities, and feeling anxious, irritable or low when not gambling. You may also notice that gambling is affecting sleep, concentration, relationships or your interest in other activities.

• You gamble with money intended for essentials or commitments.
• You increase your stakes to achieve the same excitement or to recover losses.
• You return to gambling soon after losing money.
• You feel restless or distressed when trying to cut back.
• You lie to family, friends or colleagues about your gambling.
• You rely on credit, loans or advances to keep gambling.
• You experience conflict, financial pressure or reduced performance at work or study.
• You feel hopeless, overwhelmed or unable to manage the situation.

If any of these signs feel familiar, stop gambling and consider placing a restriction or closing your account. Talk to a trusted person and seek professional advice. Gambling support services in Australia can offer confidential information, counselling and practical assistance. You can also speak with a qualified health professional or financial counsellor.

If gambling has contributed to thoughts of self-harm or suicide, treat the situation as urgent. Move away from gambling, contact emergency services or a crisis support service in Australia, and stay with someone you trust. You deserve immediate support, and help is available.

Protecting yourself and others

Gambling accounts should be used only by the registered account holder. Keep login details, payment information and personal documents secure. Do not share your account with another person, and do not allow anyone else to gamble through your account. If you believe your account has been accessed without permission, stop using it and follow the available security or support process.

Do not gamble on behalf of another person or provide funds for another person to gamble. Parents and guardians should take reasonable steps to prevent children and young people from accessing gambling services. Use appropriate device, browser and payment controls where available, and keep gambling accounts and passwords away from children.

Gambling should not take priority over family, work, study, health or other commitments. Avoid gambling in situations where it could create additional risk, including while driving, working, caring for someone or making important financial decisions. Be respectful of people who choose not to gamble and never pressure another person to participate.

Getting further help

You can seek help even if you are unsure whether your gambling is harmful. Australian gambling support services provide information and assistance to people who gamble, as well as family members and friends affected by someone else’s gambling. Independent financial counselling may also help with budgeting, debt and financial planning.

For additional information, look for recognised Australian gambling-help resources or speak with a medical or mental health professional. Luckygreen Casino can explain the responsible-gambling options available through your account, but it does not replace independent counselling, financial advice or medical care. If gambling is no longer enjoyable or manageable, taking a break or closing your account is a responsible decision.

By using Luckygreen Casino, you should gamble within your means, follow the applicable account rules and take responsibility for your own decisions. If you are worried about your gambling, act early: stop, set restrictions, talk to someone you trust and seek professional support.